Introduction to services - or how to navigate through this section.
While MLA has mastered the art of providing medical evidence through years of experience,
we want to offer our clients more.
We set ourselves apart from the pack with an adaptable service that can be entirely
tailored to suit your needs.
MLA offers the option of operating within our own Service Charter guidelines, however
if the work requires a different approach, we will assist in creating a unique service
plan.
Our in-house Case Management System ensures medical reports are supplied with maximum
efficiency, and with measurable management information, we offer service updates
to continually monitor performance.
We are delighted to offer a full suite of treatment services that will not
only remedy the injured party, but also be cost-effective.
Rehabilitation can be arranged at any point during the claim for compensation, and
services including professional triage, psychological counselling and surgical procedures
are arranged with minimum fuss.
Traditional diagnostics include X-rays, MRI scans and CT scans, however if there
is an uncommon or unusual requirement that will aid the diagnosis of your client
– our team are up to the challenge.
We also maintain an extensive in-house physiotherapy network that satisfies nationwide
requests for treatment at a competitive price. Should a one-off assessment or full
course of therapy be required, we have the resources to ensure the client is promptly
placed on the road to recovery.
MLALite is an interactive online resource handing solicitors control over their
requested medical reports.
At your fingertips, MLALite provides rapid access to work in progress via a document
mailbox, query submission, case updates and invoice/report archives. By offering
the additional facility to instruct online, we can get your claim moving within
seconds of receiving case details.
From the outset, clients are furnished with a comprehensive examination guide to
take them through the process of obtaining medical evidence, fully-preparing them
for the programme of events.
Our experienced Customer Support team are on hand to field any enquiry, while aiming
to provide the most geographically convenient and schedule-suitable appointment
possible.
Should the client have personal circumstances that make travel impossible, we have
medical experts across the UK who are ready to conduct domiciliary examinations
if required.
We endeavour to assist client attendance, with SMS and phone call reminder support
to ensure the examination proceeds as planned, while offering maps and directions
to resolve any unexpected circumstances.
We have been signatory to the MRO agreement since May 2007 and are able to invoice
insurer signatories direct when liability has been admitted.
The significant benefits of the scheme mean the requirement for nominated experts
is removed, while billing the insurer direct leaves only the medical report as a
document requiring solicitor administration.
MLA will only provide the instructing solicitor with a copy of the medical report.
Links to Beechcroft, Colman Coyle Websites