Credit Controller

Liverpool City Centre

The Company:

As a recognised Tier 1 MedCo agency, with over 30 years’ experience in the industry, we’re proud to deliver reporting services that set the standard. Year on year, we deliver quality, efficiency and value for money across RTA, Industrial Disease, Military Claims and Housing Disrepair and will continue to provide reporting services the only way we know how – the MLA way!

The Role:

The Credit Controller is responsible for chasing outstanding invoices owed to the company and plays a vital role in the cash flow of the organization. The position will include the credit controller chasing Solicitors and Insurance companies for payments via telephone and email, maintaining accurate records onto the company's system. This is a challenging opportunity that will involve working under pressure to deadlines and constantly striving to achieve targets. The position is based in our office in Liverpool City Centre.

Key tasks and responsibilities:

  • Chasing debt by telephone and email in order to reduce debt
  • Investigating and resolving queries relating to non-payment of invoices
  • Investigating and resolving queries received from the customer
  • Processing and generating reminder letters and monthly statements
  • Maintaining accurate records of all chasing activity
  • Build relationships with customers through frequent telephone contact, chasing payment for due/overdue invoices, ensuring that terms of payment are adhered to
  • Weekly debtor reviews with Team Leader

This is by no means a full list of tasks, but more an overview of the role available

Personal Specification:

The following skills must be evident from the letter of application of any potential candidate;

  • Previous experience of working with Key Customers to ensure contract terms are adhered to while maintaining good relationships.
  • Customer focused approach
  • Motivated and Pro-active with an ability to prioritise a busy workload.
  • Good Excel skills, a polite but tenacious telephone manner and good systems knowledge.
  • Outgoing and confident personality
  • Maths & English GCSEs at grade C or above or the equivalent


  • Salary £28k – depending on experience
  • 37.5 hours per week, Monday to Friday
  • Company Pension
  • Private Healthcare
  • 20 days Annual Leave, increasing to 25 days after 5 years plus Bank Holidays
  • Twice yearly company parties (Summer and Christmas) plus regular office events and charity days.
  • Membership of Rewards scheme
  • Christmas bonus


Salary: Salary £28k – depending on experience

closing date:

Get in touch

If you’d like to speak to us about our medical reporting services and how we can support your case, please contact our expert team today.

Talk to us