Job description:

We are seeking a highly organised and detail-oriented Commercial Support Administrator to join our team. This is a key role, acting as a bridge between our internal business functions and our valued customers.
Working within our multi-disciplined Commercial Support Team, you will manage communications from a central mailbox and direct dial, providing first-class support to the Commercial Director, Business Development Managers, Operations, and Finance teams.
As part of this evolving role, you will be instrumental in driving efficiency, consistency, and simplicity in our customer relationships, while upholding our commitment to outstanding customer service both internally and externally.

Key Skills & Attributes:

• Produce bespoke reports for internal teams and external customers on both a regular and ad hoc basis.
• Act as a point of escalation for complex business queries.
• Build and maintain prospect lists to generate new leads through telephone, email, and mailshot campaigns.
• Communicate positively and enthusiastically about MLA’s services to customers.
• Collaborate with management on new and emerging market opportunities.
• Conduct commercial negotiations with customers and key stakeholders.
• Perform due diligence to ensure all customers hold valid registrations and accreditations.
• Maintain and update system databases across multiple platforms.
• Manage the smooth onboarding of new customers.
• Oversee inactive accounts, placing cases on hold and safeguarding the business.
• Follow up on internal campaigns to capture and nurture new business.
• Keep all departments informed of contractual changes with customers.
• Foster stronger, more effective customer relationships.

(Note: This list is not exhaustive and may evolve with the role.)

Skills & Knowledge Required:

• Strong IT skills, including proficiency in Excel.
• Exceptional attention to detail with the ability to analyse and validate data.
• Ability to work independently while being a proactive and enthusiastic team player.
• Excellent organisational skills with the ability to prioritise and meet deadlines.
• Outstanding interpersonal skills, with clear and professional verbal and written communication.
• Ethical and transparent in dealings with customers.
• Courteous yet confident in approach.
• Respectful of customer and business confidentiality.
• Strong problem-solving skills with proven multitasking abilities.
• Previous experience in a customer support or commercial support role.

Education & Experience:

• Education: Bachelor’s degree (preferred).
• Experience: Minimum 4 years in customer service (preferred).

Why Join Us?

• Be part of a dynamic, growing company with a collaborative culture.
• Competitive salary and benefits package.
• Opportunities for professional development.
• Positive and inclusive working environment where your contributions are valued.

How to Apply

If you are passionate about delivering exceptional customer support, have excellent communication skills, and thrive in a fast-paced, team-oriented environment, we’d love to hear from you. Apply today and join our dedicated Commercial Support Team! Please email Julie.Usher@mla-ltd.co.uk with your cover letter and up to date CV.

Job Type: Full-time

Work Location: In person