About Us

As a Tier 1 MedCo accredited Medical Reporting Organisation and specialist in Industrial Disease and Military Claims, MLA delivers expert medical reporting services backed by over 30 years of experience.

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The MLA Way


We’re MLA, a local medical reporting agency based in Liverpool working on a nationwide scale. We’re renowned for exceptional service delivery, offer a comprehensive medical reporting service and are proud to be a Tier 1 MedCo accredited MRO that also specialises in Industrial Disease and Military Claims.

Bringing over 30 years’ experience to each and every report, supported by an extensive network of specialist medical experts, we guarantee quality, efficiency and value for money. We understand all of our customers have unique requirements, which is why we tailor our service to you, no matter the size or volume.

With a dedicated team and account manager working on your case, you’ll receive a personal service ensuring your exact service requirements are understood and met every time.

We’re the MedCo Tier 1 and Industrial Disease specialists you can count on. View all our services here.

Our Values

Make it happen

Make it happen

We take ownership, solve problems quickly and go the extra mile to keep your cases moving.

Lead with service

Lead with service

We put our clients first, delivering a personal, responsive service built on trust and expertise.

Always deliver

Always deliver

We meet deadlines, exceed expectations and provide quality you can rely on every time.

Our People

Without our people, we wouldn't be the company we are today.

Our successes are down to those who work hard every day supporting our customers and clients whilst also delivering an unrivalled level of service. Our team have been selected based on their experience, expertise and passion and their job is to guide the business and drive even further success.

Michael Shallcross

Michael Shallcross

Managing Director
Erin McBride

Erin McBride

Operations Director
Julie Usher

Julie Usher

Commercial Director
Gary Edwards

Gary Edwards

Financial Controller
Colin McCormack

Colin McCormack

Head of IT, Projects & Reporting
Helen Farrington

Helen Farrington

Operations Manager
Erin Walker

Erin Walker

Marketing Executive
Kevin McCarthy

Kevin McCarthy

Business Development Manager
Sophie Lea

Sophie Lea

Housing Team Leader
Jack Hilton

Jack Hilton

Medical Team Leader
Stacey McDonnell

Stacey McDonnell

Case Management Team Leader
Carly Joinson

Carly Joinson

Credit Controller
Clare Scott

Clare Scott

Executive Assistant
Tom Farrelly

Tom Farrelly

Purchase Ledger

See below our most recent reviews from our clients from Google reviews. Click the link below to ‘See all reviews’ to visit our google review page and see all our reviews and also leave a review.

Sig

Star Star Star Star Star

All went well.Very organised team.

14/05/2026

Carol Zanin

Star Star Star Star Star

Not knowing what to expect, I was a little anxious, I also arrived very early so to find the building to ensure being on time. I was accepted early as there was a slot available and was immediately put at ease. Dr I was thorough asked questions and appropriate to my injuries and incident, he is a good listener has empathy and understood the issues I reported. If the occasion ever arose I would highly recommend this Doctor.

27/05/2026

T & S Maher

Star Star Star Star Star

I had an appointment with Dr Tony Fayad on the 23/5/26. He met me with a smile & very friendly manner which made me feel welcome & at ease. He asked questions clearly, explaining them as we went through them & was very reassuring.

27/05/2026

SAMBOL GLOBAL

Star Star Star Star Star

Very professional and friendly.

27/05/2026

Jazmine Smith

Star Star Star Star Star

The dr was very friendly and a good listener and extremely empathetic. I felt really listened to

23/05/2026

Kimbo Jeffries

Star Star Star Star Star

Examination was quick and supportive

22/05/2026

Get in touch

If you’d like to speak to us about our medical reporting services and how we can support your case, please contact our expert team today.

Talk to us