About Us

As a Tier 1 MedCo accredited MRO and leading specialist in the provision of Industrial Disease and Military Claims, we’re the experts you can count on.

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The MLA Way


We’re MLA, a local medical reporting agency based in Liverpool working on a nationwide scale. We’re renowned for exceptional service delivery, offer a comprehensive medical reporting service and are proud to be a Tier 1 MedCo accredited MRO that also specialises in Industrial Disease and Military claims.

Bringing over 30 years’ experience to each and every report, supported by an extensive network of specialist medical experts, we guarantee quality, efficiency and value for money. We understand all of our customers have unique requirements, which is why we tailor our service to you, no matter the size or volume.

With a dedicated team and account manager working on your case, you’ll receive a personal service ensuring your exact service requirements are understood and met every time.

We’re the Medco Tier 1 and Industrial Disease specialists you can count on. View all our services here.

Our Values

Make it happen.

Make it happen.

Lead with service.

Lead with service.

Always deliver.

Always deliver.

Our People

Without our people, we wouldn't be the company we are today.

Our successes are down to those who work hard every day supporting our customers and clients whilst also delivering an unrivalled level of service. Our team have been selected based on their experience, expertise and passion and their job is to guide the business and drive even further success.

Michael Shallcross

Michael Shallcross

Managing Director
Erin McBride

Erin McBride

Operations Director
Julie Usher

Julie Usher

Commercial Director
Gary Edwards

Gary Edwards

Financial Controller
Gavin Kimberling

Gavin Kimberling

Head of Marketing
Colin McCormack

Colin McCormack

IT Manager
Steve Lavery

Steve Lavery

Supply Manager
Helen Farrington

Helen Farrington

Operations Manager
Kevin McCarthy

Kevin McCarthy

Business Development Manager
Jade Killen

Jade Killen

Business Development Manager
Phillip Orr

Phillip Orr

Business Development Manager
Sophie Lea

Sophie Lea

Housing Team Leader

See below our most recent reviews from our clients from Google reviews. Click the link below to ‘See all reviews’ to visit our google review page and see all our reviews and also leave a review.

Tim Leckie

Star Star Star Star Star

Courteous and professional.

05/09/2025

Peter Haslam

Star Star Star Star Star

I found the location easily accessible by road. The reception staff were professional and informative. The medical appointment was conducted in a professional, friendly and timely manner.

01/09/2025

justin parker

Star Star Star Star Star

Very professional consultation

27/08/2025

James Wight

Star Star Star Star Star

Easy to find helpful hotel staff and friendly informative professional Audiologist! Very efficient

21/08/2025

leanne prinsloo

Star Star Star Star Star

Very good experience, phoned when said he would and the appointment was quick and easy

22/12/2024

Edward Murtagh

Star Star Star Star Star

I Was made too feel comfortable and the test were explained too me and easy to carry out. Hard to find without GPS.

27/08/2025

Get in touch

If you’d like to speak to us about our medical reporting services and how we can support your case, please contact our expert team today.

Talk to us