About Us

As a Tier 1 MedCo accredited MRO and leading specialist in the provision of Industrial Disease and Military Claims, we’re the experts you can count on.

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The MLA Way


We’re MLA, a local medical reporting agency based in Liverpool working on a nationwide scale. We’re renowned for exceptional service delivery, offer a comprehensive medical reporting service and are proud to be a Tier 1 MedCo accredited MRO that also specialises in Industrial Disease and Military claims.

Bringing over 30 years’ experience to each and every report, supported by an extensive network of specialist medical experts, we guarantee quality, efficiency and value for money. We understand all of our customers have unique requirements, which is why we tailor our service to you, no matter the size or volume.

With a dedicated team and account manager working on your case, you’ll receive a personal service ensuring your exact service requirements are understood and met every time.

We’re the Medco Tier 1 and Industrial Disease specialists you can count on. View all our services here.

Our Values

Make it happen.

Make it happen.

Lead with service.

Lead with service.

Always deliver.

Always deliver.

Our People

Without our people, we wouldn't be the company we are today.

Our successes are down to those who work hard every day supporting our customers and clients whilst also delivering an unrivalled level of service. Our team have been selected based on their experience, expertise and passion and their job is to guide the business and drive even further success.

Michael Shallcross

Michael Shallcross

Managing Director
Erin McBride

Erin McBride

Operations Director
Julie Usher

Julie Usher

Commercial Director
Gary Edwards

Gary Edwards

Financial Controller
Alison Hatchard

Alison Hatchard

Business Development Manager
Colin McCormack

Colin McCormack

IT Manager
Helen Farrington

Helen Farrington

Operations Manager
Kevin McCarthy

Kevin McCarthy

Business Development Manager
Jade Killen

Jade Killen

Business Development Manager
Sophie Lea

Sophie Lea

Housing Team Leader

See below our most recent reviews from our clients from Google reviews. Click the link below to ‘See all reviews’ to visit our google review page and see all our reviews and also leave a review.

Sandra Sachinda

Star Star Star Star Star

Communication is good and time frames set are met on time.

28/03/2026

billy williamson

Star Star Star Star Star

Excellent service, easy travel instructions and no parking issues.

27/03/2026

Katy Price

Star Star Star Star Star

The inspection went well

27/03/2026

Lee Rhodes

Star Star Star Star Star

The Dr helped me and explained to me about my issues he was thorough with me l recommend to anyone

27/03/2026

Dawn Lynch

Star Star Star Star Star

Easy quick lovely person

25/03/2026

Sveninton The 1st

Star Star Star Star Star

Great doctor very helpful 👍🏻

25/03/2026

Get in touch

If you’d like to speak to us about our medical reporting services and how we can support your case, please contact our expert team today.

Talk to us