The Company:

As a recognised Tier 1 MedCo agency, with over 35 years’ experience in the industry, we’re proud to deliver reporting services that set the standard. Year on year, we deliver quality, efficiency and value for money across RTA, Industrial Disease, Military and Housing Conditions Claims and will continue to provide reporting services the only way we know how – the MLA way!

Summary of Position:

We are seeking a highly organised and efficient Supply Manager to oversee the procurement and management of an expert witness panel. The ideal candidate will ensure that all expert reports are received on time, ensuring high levels of quality and maintaining compliance with regulatory standards. The successful candidate will be responsible for the leadership of the Supply Department towards the achievement of maximum efficiency in line with company vision and values.

Reporting To: Head of Operations

Line Manager For: Administrators

Duties & Responsibilities:

• To lead, manage and motivate the department
• Ensure effective selection and management of Expert panel
• Ensure Expert panel availability through forecasting requirements
• Build relationships with Expert panel
• Negotiate commercial terms with Expert panel
• Monitor and enhance supplier performance to ensure service excellence
• Monitor and maintain service levels to ensure compliance and identify areas for improvement
• Develop and maintain strong supplier relationships, driving continuous improvement and achieving commercial goals
• Ensure team targets, service levels and key performance indicators are met, on a daily basis
• Continuous updating of the policies and procedures for the team
• Performance management and identifying individual training requirements and implementation and delivery of training plans
• Co-ordinate regular coaching and training for new and existing staff
• Take ownership for resolving day-to-day team issues
• Receive detailed enquiries, qualify, filter and distribute within given boundaries
• Ensure correct forecasting for staffing requirements
• Allocate workloads and resources efficiently to meet customer demands and optimise operational efficiency
• Stay updated with industry trends, regulations, and best practices in medical reporting to provide guidance and ensure compliance
• Foster a positive and motivating work environment, encouraging teamwork, collaboration, and employee development

Skills and Knowledge Required:

• A minimum of 5 years previous experience in a high-volume Supply Manager role, preferably within the expert reporting industry
• Proven track record of managing and leading teams, with the ability to thrive in a fast-paced and energetic environment
• Strong analytical skills to review and interpret data, identify trends, and make informed decisions
• Excellent problem-solving skills with the ability to address issues promptly and efficiently
• Familiarity with service level agreements (SLAs) and the ability to review, monitor, and improve performance against targets
• Ability to allocate workloads effectively, considering resource availability and customer demands
• Strong communication and interpersonal skills to handle customer escalations and foster positive relationships
• Knowledge of recruitment processes and experience in assessing staffing needs
• Proficient in using relevant software and tools for data analysis, reporting, and team management

Package:

• Salary £50,000 – £65,000 (depending on experience)
• 37.5 hours per week, Monday to Friday
• Company Pension
• Private Healthcare
• 25 days annual leave plus Bank Holidays
• Twice yearly company parties (Summer and Christmas) plus regular office events and charity days