Informed Consent

MLA have been instructed by your legal representative to arrange an appointment for you with a GP, in relation to your personal injury claim.

MLA is currently able to facilitate both remote appointments via video conferencing as well as face to face appointments with a suitable medical expert. 

From the 1^st July 2022 all appointments will take place by way of face to face consultation.  If you would prefer to have a remote appointment, please provide your consent ASAP so that we can arrange for this to take place prior to 1^st July.  Please note that this is subject to availability, and instructions from your solicitors.

You should not feel coerced in any way to hold either a face to face or remote appointment, the decision is entirely up to you. MLA is providing this information to you so that you can make an informed decision. You can choose to consent to either, a remote or face to face appointment or to both and opt for the soonest appointment date available.

Therefore, in order to proceed with your claim please do the following:

1. Read the below points about remote video appointments, and face to face appointments
2. Reply to this email (rtaff@mla-ltd.co.uk) stating either:-

“I consent to proceeding with a remote consultation.” OR “I consent to proceeding with a face to face consultation” OR “I consent to either a remote or face to face appointment, whichever is sooner”

Please include your name and reference number [ref] in the subject of your email

The following points are noted, regarding remote appointments:

• A remote appointment is a way for a medical expert to obtain information from you in relation to your accident and the injuries you sustained as a result, without the need to travel. You and the medical expert will be able to see and hear each other using an approved secure platform with end to end encryption.
• It is my choice to have a remote (video conference) appointment
• I can still opt for a face to face appointment at any time up to and including the start of the remote appointment
• There can be limitations to a video appointment, and if the Medical Expert deems it necessary, a face to face appointment may still be required
• I am responsible for having a suitable secure device and a good quality internet connection to use to facilitate a remote appointment and therefore there are no guarantees to the quality of the service. If the device or connectivity isn’t suitable it may mean the remote appointment has to aborted
• In order to keep the remote appointment confidential, I need safe access to a quiet location where I cannot be overheard
• Remote conferencing is securely encrypted, however, security and privacy cannot be guaranteed
• All information collected will be held in confidence and its use covered by the Data Protection Act 2018
• I should seek advice from my legal representative (if you have not yet had the opportunity to discuss a video appointment with your solicitor, please do so before giving consent)
• I will have ID (passport or driver’s licence) to hand to show the medical expert at the start of the appointment to confirm my identity.

The following points are noted, regarding face to face appointments:

• A face to face appointment is a way for a medical expert to obtain information from you in relation to your accident and the injuries you sustained as a result. You will need to travel to the appointment venue. You and the medical expert will hold a private consultation at the venue.
• It is my choice to have a face to face (travel to the Medical Expert) appointment
• I will bring ID (passport or drivers licence) to the appointment, to show the medical expert at the start of the appointment to confirm my identity.
• I will not attend a face to face if either myself or anyone in my household has COVID-19 symptoms, a positive coronavirus test.

As soon as we receive your consent is granted for either a remote or face-to-face appointment, we will arrange this with a suitable expert, keeping you and your solicitor informed.

Please do not hesitate to contact us should you require any further assistance.