The opportunity

Our reputation is built on operational excellence, compliance, and trusted relationships with law firms, claims organisations, insurers, and expert witnesses nationwide. We continue to grow by doing things the right way, with an increasing focus on digital transformation, data-driven decision making, and intelligent use of technology.

MLA is investing in its technology and project delivery capability, and this is a newly created role at the heart of that journey. Reporting directly to the Head of IT, Projects & Reporting, the Business Analyst will act as the critical bridge between the operational business and IT, translating complex business needs into clear, deliverable requirements that drive real change.

The business operates a legal case management system alongside a Microsoft 365 and Azure environment, with a growing portfolio of workflow automation and integration projects.

This is a hands-on role for someone who thrives on engaging with stakeholders across the business, understanding what is really needed and producing requirements and documentation that make projects succeed.

Key responsibilities

Requirements Gathering & Analysis

• Engage with stakeholders across Operations, Commercial, Finance, Supply, Medical and HDR teams to identify business needs and pain points.
• Facilitate workshops, interviews and process walkthroughs to document requirements.
• Distinguish between symptoms and root causes to identify real business problems.
• Produce business requirements documents (BRDs), functional specifications and user stories.
• Maintain requirements backlog and ensure traceability through to delivery.
• Prioritise requirements working alongside the Head of IT, Projects & Reporting.

Process Mapping & Improvement

• Document current-state business processes and identify inefficiencies and risks.
• Develop future-state process designs alongside stakeholders and IT teams.
• Support process automation and improvement opportunities.
• Maintain an up-to-date process library for operational and compliance purposes.
• Conduct gap analysis and present findings to support decision-making.

Project Support & Delivery

• Support projects through the full lifecycle from scoping to implementation review.
• Produce business cases, impact assessments, scope documents and test plans.
• Coordinate user acceptance testing (UAT) activity and obtain sign-off.
• Support change management communications and training documentation.
• Coordinate with internal teams and external suppliers.
• Track issues, risks and actions across live projects.

Stakeholder Engagement & Communication

• Build effective working relationships with stakeholders at all levels.
• Present findings, recommendations and options clearly.
• Manage stakeholder expectations around scope, timelines and priorities.
• Act as a point of contact for business-side IT project queries.
• Build consensus around proposed solutions.

Governance & Compliance

• Produce documentation supporting ISO 9001, ISO 27001 and Cyber Essentials compliance.
• Ensure solutions align with UK GDPR and data protection obligations.
• Support supplier engagement and technical proposal reviews.
• Maintain internal policies, procedures and operational documentation.

Skills & experience

Essential

• Proven experience in a Business Analyst or equivalent requirements-led role.
• Strong ability to gather, analyse and communicate business requirements.
• Experience documenting requirements through workshops, interviews and process walkthroughs.
• Experience producing process maps and functional specifications.
• Strong stakeholder management and facilitation skills.
• Experience conducting gap analysis and process improvement work.
• Strong Excel and data analysis capability.
• Excellent attention to detail and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Clear and professional communication skills.

Desirable

• Experience with legal case management systems or workflow platforms.
• Familiarity with Microsoft 365, Power Automate or integration tooling.
• Experience in legal services, medico-legal, insurance or regulated sectors.
• Exposure to Agile delivery methodologies.
• BCS International Diploma in Business Analysis or equivalent.
• Understanding of UK GDPR and compliance-led environments.
• Experience working with third-party technology suppliers.

Education & qualifications

Education

• Bachelor's degree preferred, or equivalent demonstrable professional experience.

Professional

• BCS Business Analysis qualification or equivalent desirable.

Experience

• Minimum 3 years in a Business Analyst or closely related role involving requirements gathering, process analysis or service transition.

Why join MLA?

• Newly created role with genuine opportunity to shape the business analysis function.
• Work directly with the Head of IT, Projects & Reporting on major transformation projects.
• Strong opportunities for professional development and progression.
• Be part of a growing and ambitious business where contributions are visible and valued.
• Collaborative and inclusive culture in modern Liverpool City Centre offices.
• Competitive salary up to £45,000 with strong benefits package.

Package & Benefits

• Job Type: Full-time
• Location: 6th floor, 1a Tithebarn Street, Liverpool, L2 2NZ
• Company pension
• Private medical insurance
• Casual dress
• Company events
• Hybrid working