For solicitors, much of the challenge isn’t the claim itself, but ensuring the process runs efficiently. Delays often come down to issues behind the scenes, whether that’s the wrong expert being instructed, gaps in reporting, or time lost going back and forth to clarify details.

In many cases, delays aren’t caused by one major issue, but a combination of smaller ones:

• Instructing an expert who isn’t the right fit for the case
• Reports that don’t fully address what’s required
• Missing or unclear medical evidence
• Additional queries that slow progress

Individually, these may seem minor, but together they can significantly impact timelines.

Why getting it right early makes a difference

Taking a more structured approach from the outset helps avoid these challenges.

Ensuring the right surveyor is instructed first time, alongside appropriate medical input where required, can make a noticeable difference to how smoothly a case progresses. It reduces the need for rework, avoids unnecessary delays and helps keep all parties aligned.

Experience plays a key role here in understanding what is required from a legal perspective. Working with experts who are familiar with housing disrepair cases and the expectations around reporting helps ensure that evidence is clear, relevant and fit for purpose.

Supporting the process

At MLA, we work with solicitors to support this process from instruction through to report delivery.

By providing access to a reliable panel of surveyors and medical experts, alongside clear communication throughout, the focus is on keeping cases moving and reducing avoidable delays.

Housing disrepair claims will always require careful handling, but with the right approach in place early on, they don’t need to become unnecessarily complex.

Getting the right evidence in place from the start can make all the difference.

Learn how MLA can support housing conditions claims by clicking here.